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What are the guidelines for creating a username and password?

A username can only consist of  letters and numbers. It can't contain special characters, such as @, ! or *. The username is not case sensitive on the member portal. (For the Agent portal, username is case sensitive.)

A password must contain at least eight characters, and at least one of each of the following: lowercase letter, uppercase letter and number. It can include special characters. The password is case sensitive. 

You must be 18 years of age or older to create an account on our website.

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