Website

• Why can't I see all of my policies?

  The online policy list only contains policies for which you are the owner. If you are an insured or annuitant but not the owner, you do not have access to those policies online. In addition, policies that are pending, suspended, terminated or service by another party may be excluded from the policy list. Contact the Home Office at 800-552-0145 for more information. 

• How do I log in?

  To log in, click here. If you need to create an account on our website, click here. For more information, watch this video!

• What are the guidelines for creating a username and password?

  A username can only consist of  letters and numbers. It can't contain special characters, such as @, ! or *. The username is not case sensitive on the member portal. (For the Agent portal, username is case sensitive.)

  A password must contain at least eight characters, and at least one of each of the following: lowercase letter, uppercase letter and number. It can include special characters. The password is case sensitive. 

  You must be 18 years of age or older to create an account on our website.

• What if I forgot my password?

  If you forgot your password, click here to reset it. If you are having trouble with the automated password reset process, please call the Home Office so we can assist you. 

• What if I forgot my username?

  If you forgot your username, click here. The Home Office Team is able to look up your username. The team can share it with you if you provide the correct verification details. 

• How do I create an event?

  To create an event, log in to your account on the website and click on the "Website" link in the Court tile. Click "Event Calendar" in the left navigation and then in the top right-hand corner, click "Create Event". Fill in the relevant information, upload a photo if you'd like, and then click "Create". Watch our how-to video here.

• How do I create a news item?

  To create a news item, log in to your account and click on the "Website" link in the Court tile. Click "News" in the left navigation and then at the top of the page, click "Add Story". Fill in the relevant information and then click "Add Story" in the bottom right. Watch our video to learn how to create a news item!

• Can I access my account online?

  Yes! Members and Policy Owners at least 18 years of age can access certain account information online. You will need one of your active policy numbers and have access to your email account to complete the 3-step verification process to create your username and password. After logging in, you will be able to access information based on your relationship with COF. For example, policy owners can view policy details and access policy servicing forms while members can easily access local court news stories and upcoming events as well as other member benefits.